MSG/EML Email Viewer for Jira: read the attached email on the issue
MSG/EML Email Viewer for Jira
Version 2.0
MSG/EML Email Viewer for Jira is now live on the Atlassian Marketplace. An email attached to a Jira issue is frequently the record of what was agreed, whether a client’s instruction or the correspondence behind a support request, and until now it has been a download link: reading it meant saving the file and opening it in a mail application. This app renders every .msg and .eml file attached to an issue in place, as the person viewing it and under Jira’s own permissions, so the attached original can be read where it was filed.
The Emails tab
The Emails tab appears on every issue in every project from the moment the app is installed, with nothing to configure. It lists each attached email as a card showing the subject, sender, recipients, date and body, with inline images in place and the email’s own attachments shown as tiles. Where a message cannot be rendered in full, the card states the reason rather than silently omitting data. Each tile offers a download and an Attach to work item action: one click attaches the file from inside the email to the issue as an ordinary Jira attachment, or all of them at once, so a document that arrived inside an email becomes an attachment in its own right without being downloaded and uploaded again.
Counted and listed in the sidebar
The issue’s right-hand column gains an Attached emails group. It reads “3 emails attached:” above an index that names each file with the date it was attached and who attached it, followed by a pointer to the Emails tab. The dates agree with Jira’s own attachments panel to the instant and the time zone and differ only in format.
Jira Service Management
In Jira Service Management the app is for agents and other internal users. The Emails tab is in the issue’s Activity section, and rendered emails are not visible to customers using the portal. An email attached to an internal note is visible to the same people who can see the attachment itself, because every call the app makes runs as the viewing user.
Permissions and data handling
The app requests eleven granular Jira permissions: ten reads, and one write that is used only when you click Attach. Every call runs as the viewing user, so Jira’s permissions decide what renders. Files are read from your own Jira and parsed in your browser, only the first 1,024 bytes of each are read on Atlassian-hosted compute to classify its format, then discarded. Nothing is stored, apart from a file you choose to attach, which becomes an ordinary attachment on the issue in your own Jira, and no email content reaches Cloudscript. The app operates no server and holds no store of its own, which is what the Runs on Atlassian badge on the listing attests. The privacy policy, terms and a data processing agreement are published alongside the guide.
The app joins MSG/EML Email Viewer for Confluence, released in September, which renders the same file formats on Confluence pages. The two apps are listed and licensed separately.
Read more in our User guide.